whiteduckoutdoors.com
What inspired you to start a business for the glamping and camping industry? How long have you been trading?
White Duck Outdoors has been in business for 5+ years. We started out as an outdoor lifestyle brand, on a mission to build products for the outdoors that are (1) durable and built to last, (2) sustainably manufactured and responsibly sourced, and (3) designed for the end-user, so they’re easy to use for people of all experience levels.
We became the leading supplier for glamping tents when glamping businesses began choosing White Duck for superior product quality and longevity of the glamping tents, combined with our emphasis on a seamless purchase experience, from offering unique-to-the-industry warranty policies to free shipping on orders of any value.
What type of structures do you create?
We manufacture and retail a complete range of glamping tents. This includes wall tents, bell tents and cabin camping tents, all of which are available in a variety of colours and sizes, so our glamping partners are able to find the perfect solution.
What are the main advantages of using tented structures for hospitality, in your opinion?
The primary advantage of using tented structures for hospitality is the low cost of entry and the high return on investment. Tented structures are a relatively inexpensive investment, when compared with structures like domes, cabins or treehouses, so it’s comparatively easier for people to enter get a foot in the door of the industry with tented structures.
With the right staging and experience, it’s also possible to charge a similar price per night as more elaborate structures. Tented structures are also easier to replace and upgrade regularly.
This low upfront investment combined with high, quick returns is what makes tented structures so well-suited for hospitality.
What makes them stand out from your competitors/other manufacturers?
Glamping tents from White Duck are made with 100% BCI cotton canvas, so the construction of the tents is the best in the industry.
All tents are treated with a PFC-free water-repellent, mold-resistant and UV-resistant finish. This non-wax treatment provides superior protection to the tents, without interfering with the natural breathability of the cotton fabric.
Our glamping tents are packed with functionality; customers receive premium features like a stove jack, bug mesh, windows, reflective guy ropes and roof vents at no additional cost.
White Duck glamping tents are also responsibly manufactured. They’re made exclusively from BCI cotton.
How much maintenance do your products require? Do you offer any follow-up services?
Our tents are fully treated at the time of manufacturing and often do not require further treatment. We offer repair kits in the case of minor damages, and we offer optional accidental damage protection at the time of purchase to keep customers fully protected in the event of accidental damages.
What is the average wait time from workshop to site?
3-5 business days in the US, 7-10 days globally. Almost all of our products are in stock and available.
Can your products be assembled on-site or do they require transportation?
They can be fully assembled on-site.
What geographical markets do you cover?
We ship globally.
Would you offer discounts on larger purchases for bigger sites?
Yes, we offer discounts for bulk purchases in tiers. The larger the purchase, the more significant the discount.
How long is the lifespan of your products? Do you offer any warranties?
All products come with our White Duck Warranty, our manufacturer’s warranty to cover defects in craftsmanship. We also offer accidental damage protection, which is unique to us in the tented structures space. This means customers can purchase additional protection to cover themselves in case of holes, broken zippers, tears and other types of daily wear and tear.
The lifespan of our products, with the right care and attention, can be 3-5 years. Our favourable pricing options, bulk discounts, free shipping and return policies make replacing or upgrading tents extremely easy, so even if something does go wrong, White Duck has your back.
