In a blow to high-end festival-goers, dozens of Glastonbury Festival attendees have found themselves without tickets, or accommodation, just weeks before the event, following the sudden collapse of luxury glamping provider Yurtel.
The company, based in Corsham, Wiltshire, entered liquidation on May 8, leaving customers who had paid between £10,000 and £16,500 for premium festival packages out of pocket.
Many had purchased both hospitality tickets and luxury tent stays through Yurtel, only to be informed their bookings would not be honoured.
The situation has sparked frustration and confusion among affected customers, some of whom had booked with Yurtel in previous years without issue.
While the BBC has reportedly approached Yurtel for comment, the company has yet to issue a public statement. Glastonbury Festival, for its part, has distanced itself from the matter, stating it has “no involvement with the operation of Yurtel,” though it acknowledged the situation was “disappointing” for those affected.
The incident raises broader questions about oversight in the growing glamping industry and highlights the importance of due diligence when booking with third-party providers, and for business owners gambling their reputation.
As the industry grows and guest expectations soar, glamping owners can’t afford to gamble on unreliable suppliers. From canvas tents to composting loos, the partners you choose can make or break your reputation: trust isn’t a luxury, it’s a necessity.
Here are 3 top tips to help you vet and select the best suppliers for your site:
- Start Small Before Scaling
Before placing a large order or launching a full-site partnership, test a small pilot project with the supplier. It’s a low-risk way to assess communication, timelines, and product quality. - Look for Industry Credentials & Sustainability Standards
Trusted suppliers often hold certifications, such as ISO standards or eco/sustainability badges. These show commitment to ethical practices, which is something your guests care about too. - Visit Their Work in the Wild
Photos can lie, site visits don’t. See their products in action and talk to operators firsthand.
In glamping, the structure may be temporary, but your reputation is not.
